Contact Us

Sysmex America Inc
577 Aptakisic Road
Lincolnshire, Illinois 60069 

For Insight IQAP support, please contact our Technical Assistance Center (TAC):

• Log into the Sysmex Customer Resource Center (CRC).
• Click on the Support tab on the home page of the CRC.
• Click on the Create New Issue button under Help Me to send your question to TAC.
• Use Insight/BCQM Account Issue or Insight/BCQM Application Issue in the dropdown to complete the form and submit it.

Sending an email to TAC is recommended for non-urgent requests. For Canadian customers, please note emails to TAC are currently only processed in English.

For customers outside of the U.S.A. and Canada, please contact your local Sysmex distributor for Insight support.