Standing orders can easily be arranged based on your facility needs.  Sysmex requires standing orders be faxed or emailed in.  A customer purchase order is required.  The fax number or e-mail address for your regional Customer Service Representative can be found on their business card or on the website.  Sysmex requests ten business days prior to your anticipated first delivery date to enter the order in our system and ship product to you on time.  A standing order confirmation will be sent upon completion.  Click here to see our Standing Order Benefits.

 

 A: How do I make revisions to my standing order?
Sysmex requires standing order revisions to be in writing and received ten business days prior to the expected delivery date.  Please fax or e-mail your revisions to your Customer Service Representative who will respond with written confirmation of your standing order revision.

A: Will my standing order expire?
You may specify an end date on your submitted standing order PO.  If no end date is indicated, Sysmex will assume that the purchase order will expire after 12 months and the expiration date will be printed on all confirmations.  Toward the end of the standing order, expiration notifications will be sent to the fax number or e-mail address provided at time of order setup.

Fax or e-mail your request to your Customer Service Represenative.  Overnight order requests for controls must be received by 1:00 pm Central Standard Time.  Overnight order requests for reagents must be received by 3:00 pm Central Standard Time.  Requests received after these times cannot be guaranteed for next day delivery.

Please fax or e-mail the change information in writing on your company letterhead.  Include your analyzer model(s) and serial number(s).  Your regional Customer Service Representative will ensure the change is made and provide you with written confirmation.

A: How can I track my product orders?
Tracking information can be found on the Tracking Information document sent to the e-mail address or fax number you provided at the time of your order.  If you have not received or cannot find this document, click on the Order Tracking link at the top of any Sysmex web page or click here.  Simply enter your purchase order number and ship-to zip code to access your tracking information. 

Sysmex Customer Service is available Monday through Friday from 7 am to 6 pm Central Standard Time.  You can contact us by phone, fax or e-mail.

A: Who should I contact regarding e-Supply?
Sysmex Customer Service handles e-Supply.  If you have any questions regarding the program, please call us at 1-800-462-1262.

A: Who should I contact for technical assistance?
Please call the Technical Assistance Center at 1-888-879-7639, available 24/7.  For pocH-100i analyzer Technical Assistance Center, please call 1-866-879-7639.

A: How can I pay for my orders?
Sysmex accepts wire transfers, checks and credit cards.  For more information, contact your regional Accounts Receivable Representative at 1-800-462-1262, Option 5, Monday through Friday 7am to 6 pm Central Standard Time.